Brand: Cezira
Company: SURE SHINE TRADING LIMITED
Address: Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
Email: [email protected]
Website: https://cezirabag.com

Effective Date: November 5, 2025

1. Overview

At Cezira, we take great pride in the craftsmanship and originality of our handbags.
Each piece is carefully designed and inspected before shipment.
If you are not fully satisfied with your purchase, we’re here to help with returns or exchanges under the conditions below.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and with all tags, packaging, and accessories intact.
  • You must contact us within 7 days of receiving your order to request a return or exchange.
  • Custom or personalized items are not eligible for return unless they arrive damaged or defective.
  • Proof of purchase (order number or receipt) is required.

3. Non-Returnable Items

We do not accept returns for:

  • Items worn, used, or damaged by the customer
  • Final sale or discounted items
  • Custom-made or personalized products

4. Return Process

  1. Request a return:
    Email us at [email protected] with your order number, reason for return, and photos if applicable.
  2. Return approval:
    Once your request is approved, we will provide you with the return address and instructions.
  3. Shipping your return:
    • Customers are responsible for the return shipping cost.
    • Please use a trackable shipping method and keep the tracking number for your records.
    • We are not responsible for returns lost or damaged during transit.
  4. Inspection and refund:
    • Once the returned item is received and inspected, we will notify you via email.
    • Approved refunds will be processed to your original payment method within 5–10 business days.

5. Exchanges

If you would like to exchange an item (for a different color or model), please contact us first.
Exchanges are subject to stock availability and follow the same eligibility rules as returns.

6. Damaged or Defective Items

If your item arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery.
We may offer:

  • A replacement item (if available), or
  • A full or partial refund, depending on the situation.

Please include clear photos of the product and packaging when you contact us.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • First, check your bank account or payment app again.
  • Then contact your bank or credit card provider — processing times can vary.
    If you’ve done all of this and still haven’t received your refund, please email us at [email protected].

8. Contact Us

For any questions about returns, exchanges, or refunds, please reach out to us at:

Cezira
SURE SHINE TRADING LIMITED
Room D07, 8/F, Phase 2, Kai Tak Factory Building
99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
📧 Email: [email protected]
🌐 Website: https://cezirabag.com